There are seven lessons:

1. Introduction to Leadership (nature, scope, styles,differentiation from management, supervision,planning etc)
2. Leadership Characteristics/Qualities
3. Interpersonal Relationships
4. Communication Skills
5. Team Building
6. Systematic and Lateral Thinking
7. Applications (includes a Problem Based Learning Assignment)

Instructional Skills

There are 11 lessons as follows:

1. Introduction to Training – Communication
2. Understanding Learning
3. Determining Training Requirements in The Workplace
4. Commencing Training
5. Developing a Lesson Plan
6. Assessment and Evaluation of Training Programs
7. Training Aids
8. One-To-One Training
9. Motivation Skills and Techniques
10. Promoting Training
11. Assessor Training

The content the ten lessons is as outlined below:

1. Marketing and the Business What is marketing, and its significance, Considering alternative approaches to business & marketing, Alternative enterprises (eg. goods or services based, sole proprietor or partnership etc).
2. Scope of Marketing Understanding basic economics (eg. supply & demand); the difference between the potential market, available market, target market, and penetrated market for a product/service of your choice; Different advertising approaches, Controlling Growth, Improving Results in Business, etc
3. Target Marketing Understanding the market place; Stages that sellers move through in their approach to a market, What is targeting, Advantages of target marketing as compared to mass marketing and product-differentiated marketing
4. The Marketing Mix and Managing the Marketing Effort Product, price, place, and promotion; Affects and interactions between marketing and other operations of a business.
5. Product Presentation and Packaging Importance of product knowledge, Core, tangible and augmented products; Differences in packaging & presentation for different products.
6. Promotion Communication skills, Merchandising, Shop Floor Layout, Displaying Products, Signs, Understanding Selling and Increasing Sales, Sales Methods, Publicity Marketing,
   Structuring an Advertisement or Promotion, Advertising budgets, etc
7. Product Pricing and Distribution Pricing, Profitability Ratios, Increasing Turnover, etc
8. Customer Service Methods of assessing customer satisfaction; Significance of Customer Service; Different types of customers in the market place, and how best to approach each; Difference between selling, publicising, marketing and advertising, etc
9. Market Research The research process, What to research, Surveys, Developing and conducting a market research program, where to find useful statistics,
10. Organisations - Structures and Roles Business law; Financial Management, Business Structures, Business terminology, etc.

The content of the nine lessons is as outlined below:

1. Developing Sales Concepts: Goods & Services, Ways of Managing Sales, Developing a Sales Concept, Planning Ahead, Understanding Selling, Understanding Buyers, Steps in the Sales Order, Increasing Sales
2. Developing Sales Relationships: Sales Methods, Presentation & the Selling Personality (personality traits of a salesperson), Communication skills and conversational selling
3. Sales Ethics: The Law and Ethics, Social Problems, Pricing, Deceit, High Pressure Sales, Poor Quality Products, Predetermined Obsolescence, The Impact of Marketing and Selling on Society, Public Responses to Modern Marketing Trends (eg. Consumerism, Environmentalism etc), Enlightened Marketing
4. Building Product Knowledge: Good & Bad Features (eg. Make/trade name; Model; Purpose or use; How & where it is manufactured; Materials used; Wholesale/retail price; Guarantees; Warranty; Spare parts (availability and location); Service Costs)  Knowing the Competition etc.
5. Developing a Customer Strategy: Types of Buyers, Buyer Motivation, Difficult Buyers, Key Rules for Every Salesperson
6. Presentation Strategy Options: Displays (eg. Locating Your Displays For Best Results), Shop Layout, Trade Displays etc.
7. Closing a Sale: Difficulties with closing a sale & solutions, importance of the personal approach.
8. Managing Yourself: Time management, Territory management, Record Management, Sales Records, Stress Management
9. Managing a Sales Team: Building quality partnerships.

Contents:

1. Analysing the Market
2. Target Marketing
3. Display and Display Techniques
4. Advertising and Promotions Strategy
5. New Product Development
6. Sales Techniques - General
7. Writing Advertisement
8. Electronic Marketing -Telephone & Email
9. Direct Mailing
10. Exhibitions & Shows

1. Marketing Systems
2. Retailing Systems and Strategies
3. Wholesale Systems and Strategies
4. Product Presentation and Packaging
5. Negotiation Skills
6. Marketing Organisations
7. International Marketing I
8. International Marketing II
9. Analysing the Market
10. The Market Mix

There are eight lessons in total, as outlined below:

1. Understanding Financial Terminology
2. Planning & Managing your Cash
3. Borrowing -for goods, against your home etc. Different types of loans, overdrafts, credit cards, financing a business etc.
4. Buying -What to look for, hidden traps, consumer protection, deciding when not to buy on credit, forms of credit.
5. The Money Market -How it works
6. Investing -In housing, land, stocks, bonds, trust funds, antiques, business investments, insurance (annuities) and more.
7. Superannuation -Lump sum, roll over etc.
8. Reducing Costs -Cutting down on expenditure.
9. Banks -How they can help you.
10. Communication -How to deal with financial experts, bank managers, accountants and others in the financial world.

There are seven lessons in this course, as follows:

1. The nature and scope of Psychology
2. Neurological basis of behaviour
3. Environmental effects on behaviour
4. Consciousness and perception
5. Personality
6. Psychological development
7. Needs, drives and motivation

Personnel Management

There are 10 lessons as follows:

1. Human behaviour
2. Workplace Communications
3. Workplace Conditions
4. Controlling Operations
5. Recruitment and Induction
6. Staff Training
7. Work Teams
8. Positive Discipline
9. Grievances and Complaints
10. Monitoring and Reporting

1. Introduction
   Understanding what project management is, and what its applications might be.
2. Project Identification
   Identification and defining projects which need management.
3. Project Planning
   Developing a strategy and framework for the plan.
4. Project Implementation
   Managers duties during implementation, developing a Preparation Control Chart,
   Regulating implementation
5. Project Completion & Evaluation
   Dangers in this stage, Steps in Project completion, Declaring a project sustainable,
   Developing an evaluation method,
6. Technical Project Management Skills
   Preparing a proposal, budget control/management, steps in drawing up a
   post project appraisal.
7. Leadership Skills
   Styles of leadership, leadership principles and methods
8. Improving Key Personnel Skills
   Listening skills, Negotiation skills, Conflict management
9. Major Assignment
   Developing full documentation for a project.

There are nine lessons in total, as outlined below:

1. The computer workshop. Tools (A basic tool kit, More advanced requirements), Soldering, Workshop layout, Workshop management, Customer relations, etc.
2. Computer and workshop safety. Understanding electricity, Workshop safety procedures, Staff safety, Avoiding computer damage, Circuits, Measuring electricity -current, voltage, resistance, ohm's law, etc.
3. Hardware components. Identifying different hardware components (eg. CPU, ZIF socket, Motherboard, I/O card,Parallel and Serial ports, IDE drive, CMOS, etc).
4. Different Systems & Basic Disassembly. Identifying and removing specific parts from a computer, distinguishing between different types of PC (eg. XT, AT, 386, 486, Pentium etc), disassembly procedure.
5. Peripherals. How to assemble peripherals (eg. mouse, printer, modem) for a computer system
6. System Assembly. Procedure for assembly/installation of main components.
7. Installation of software. Installing different software programs in computers, in accordance with manuals.
8. Computer Maintenance: An Introduction Preventative and routine maintenance procedures.
9. Troubleshooting: An Introduction Determining an error, hard disk problems, viruses, motherboard battery, bugs, othercommon errors and their remedies, when to call a specialist.

1. An Introduction To Ecology
2. A Perspective On Environmental Problems
3. Pollution & Industry Effects On The Environment
4. Water & Soil
5. Vegetation Conservation & Management
6. Animal Conservation & Management
7. Marine Conservation & Management
8. The Future

There are twelve lessons in this course; as outlined below:

1. Presentation and selling: Personality. "Never judge a book by its cover." A wise old saying! but people who buy do make judgements especially about sales people. Dress and grooming are top priority in selling. As well you must learn how to develop a selling personality.
2. Communication and Conversational selling: Learn the art of written and verbal communication in easy to understand terms.
3. Marketing (Buyer analysis and motivation): Presentation of products to consumers and motivating them to buy.
4. Management (Hierachy): Dealing with upper management; learn how to get your point across. How to be assertive and positive when dealing with your superiors.
5. Helping the Product Sell Itself
6. Know your product and pre planning: Through observation, reading and listening get to know your products (pre planning is essential in today's complex society).
7. Selling made as simple as A B C: The procedure of selling.
8. "The Opening" (getting the attention of the buyer): Creating the right atmosphere for a sale to take place.
9. "Closing a Sale" (overcoming objections): Buyers will tend to look else where unless a salesman can close a sale in an appropriate amount of time (learn the secrets).
10. "Stress Management": Learn the art of relaxation through stress management techniques.
11. The Law and Selling
12. Report Assessment Writing: The majority of sales persons need to have the ability and skill to write a condensed and accurate report on which management will comprehend and act upon.

1. Introduction
2. Understanding the Employees Thinking
3. Personality & Temperament
4. Psychological Testing
5. Management & Managers
6. The Work Environment
7. Motivation and Incentives
8. Recruitment 
9. Social Considerations
10. Abnormalities and Disorders

There are eight lessons in this module as follows:

1. Determining If a Consultancy Practice is for You
2. Planning a Consultancy Practice: Part 1
3. Planning a Consultancy Practice: Part 2
4. Knowing What to Charge
5. Setting Up Your Consulting Practice
6. Keeping Accounts and Records
7. How to Generate Business & Keep It
8. Maintaining Your Consultancy Practice

There are 7 lessons as follows:

1. Determining Research Needs
2. Searching For Information
3. Research Methods
4. Using Statistics
5. Conducting Statistical Research
6. Research Reports
7. Reporting On A Research Project.

There are 6 lessons in this module as follows:

1. Identifying research issues
2. Acquisition of technical information
3. Specialised research techniques
4. Research planning and designing
5. Statistics
6. Conducting research