At the heart of every successful business is sound personnel management. Learn how to improve morale and productivity in workplace, and strengthen your capacity to manage effectively. A foundation qualification for supervisors, personnel managers or even business owners who wish to strengthen their capacity to manage people.  This course is internationally accredited through I.A.R.C

Course Structure

To gain the qualification you must successfully complete all assignments and pass an exam in each of the following six modules.

Management

Supervision

Personnel Management

Motivation

Industrial Psychology

Conflict Management

To view detailed outline for each of the above modules please click on the modules, or scroll down for brief outlines.

The Modules

Management

There are 6 lessons as follows:

1. Introduction & Organizational Structures
2. Management Theories & Procedures
3. Problem Solving & Decision Making
4. Management Styles & External Influences
5. Employing People & Interview Skills
6. Staff Management

Supervision
There are 10 lessons as follows:

1. Introduction - Organisational structures & responsibilities.
2. Understanding the work place - Government and private personnel departments, unions.
3. Communications and human relations.
4. Motivating employees.
5. Organising the work place.
6. Problem solving techniques.
7. Discipline, complaints and grievances.
8. Interviewing, recruitment, training.
9. Work place safety.
10. Dealing with management/worker participation/ report writing/ staff meetings.

Personnel Management

There are 10 lessons as follows:

1. Human behaviour
2. Workplace Communications
3. Workplace Conditions
4. Controlling Operations
5. Recruitment and Induction
6. Staff Training
7. Work Teams
8. Positive Discipline
9. Grievances and Complaints
10. Monitoring and Reporting

Motivation

This course contains eight lessons, as follows:

1. Introduction
2. Awareness
3. Tangible Rewards
4. Intangible Rewards
5. Negative Motivators
6. Initiating Motivation
7. Maintaining Motivation
8. Applications

Industrial Psychology
There are ten lessons in this course, as follows:

1. Introduction
2. Understanding the Employees Thinking
3. Personality & Temperament
4. Psychological Testing
5. Management & Managers
6. The Work Environment
7. Motivation and Incentives
8. Recruitment
9. Social Considerations
10. Abnormalities and Disorders
    

Conflict Management
There are eight lessons in this course, as follows:

1. Conflict Management and Anger
2. Listening
3. Negotiation
4. Mediation
5. Facilitation
6. Balance of Power
7. Discussion and Group Work
8. Crisis Analysis and Responses